frequently asked questions
When will my order arrive?
Our usual processing time is one business day and we ship items using a two-day service. As soon as your order is shipped, you’ll receive an email from us.
Can I cancel or edit my order?
Email within 24 hours of placing your order to cancel for a full refund. If your order has already been shipped and received, you can ship it back at your expense and receive a refund minus the shipping.
If you want to edit your order, email within 24 hours. If it’s already been shipped, place a second order for additional items.
Can I return or exchange my items?
I gladly accept returns and exchanges. Contact me within three days of delivery. Ship items back within seven days of delivery to receive a refund minus the shipping.
Can I purchase a red dirt gift card?
Absolutely. Email me the value and I’m happy to send you a digital or physical gift card.
Where can I find red dirt in person?
Currently, we are in stock in Washington, DC and Philadelphia, PA.
nicole crowder upholstery studio// 3015 Georgia Ave NW, DC
marsh + mane // 529 S. 4th Street, Philly, PA
Do you offer wholesale products?
Yep, email me for samples and prices.