frequently asked questions

When will my order arrive?

Our usual processing time is one business day and we ship items using a two-day service. As soon as your order is shipped, you’ll receive an email from us.

Can I cancel or edit my order?

Email within 24 hours of placing your order to cancel for a full refund. If your order has already been shipped and received, you can ship it back at your expense and receive a refund minus the shipping.

If you want to edit your order, email within 24 hours. If it’s already been shipped, place a second order for additional items.

Can I return or exchange my items?

I gladly accept returns and exchanges. Contact me within three days of delivery. Ship items back within seven days of delivery to receive a refund minus the shipping.

Can I purchase a red dirt gift card?

Absolutely. Email me the value and I’m happy to send you a digital or physical gift card.

Where can I find red dirt in person?

Currently, we are in stock in Washington, DC and Philadelphia, PA.

nicole crowder upholstery studio// 3015 Georgia Ave NW, DC

marsh + mane // 529 S. 4th Street, Philly, PA

Do you offer wholesale products?

Yep, email me for samples and prices.